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    Frequently Asked Questions

    Q: How do I find the COA for my order?

    A: Every product page includes a downloadable Certificate of Analysis linked to its specific lot number. You can also email our COA team directly with your order number for a copy.

    Q: What testing methods do you use to verify purity?

    A: Every batch is tested using HPLC (High-Performance Liquid Chromatography) and mass spectrometry to confirm identity and purity before release. Results are documented on the corresponding Certificate of Analysis.

    Q: How should peptides be stored upon arrival?

    A: Lyophilized peptides should be stored in a freezer at or below the temperature indicated on the product label and protected from light and moisture until reconstitution for laboratory use.

    Q: Do you ship internationally?

    A: We currently ship to a range of domestic and international destinations, subject to local import regulations. Some regions may have restrictions on research peptide imports, so customers are responsible for confirming compliance with their local laws.

    Q: How is temperature-sensitive product shipped?

    A: Orders requiring cold-chain handling are packed with insulated materials and temperature-control packs to maintain stability during transit.

    Q: Can I set up a recurring order for my lab?

    A: Yes. Research accounts can be configured for streamlined reordering, saved COA archives, and simplified invoicing for ongoing lab needs.

    Q: Do you offer pricing for bulk or institutional orders?

    A: Yes. Universities, private labs, and research organizations can request institutional pricing for larger or recurring orders through our accounts team.

    Q: What happens if a product arrives damaged or doesn't match its COA?

    A: Any discrepancy between a received product and its documented Certificate of Analysis is treated as a priority issue. Customers should retain the original packaging and contact us promptly so the batch can be reviewed.

    Q: How can I verify a product's lot number is authentic?

    A: Every lot number issued by Growth Research Peptide corresponds to a unique Certificate of Analysis on file. If a lot number doesn’t return a matching COA, contact our team immediately for verification.